Jumia is an online shopping platform in Ghana that provides a wide range of products, from fashion items to electronics and household goods.
If you have recently made a purchase on Jumia and received a confirmation that your order has been delivered, this guide will explain how to collect your items through the following steps:
Step 1: Check Your Delivery Status
Before you start the collection process, it’s important to check the status of your delivery. You can do this by logging into your Jumia account and checking the order history section.
If the status shows that your order has been delivered, you are ready to move on to the next step.
Step 2: Contact the Delivery Company
Jumia uses several delivery companies in Ghana to deliver its products. The delivery company used for your order should be specified in your order details. Contact the delivery company by phone or email to confirm that your order is ready for collection.
Step 3: Schedule a Pick-up Time
Once you have confirmed that your order is ready for collection, you will need to schedule a time to pick it up.
The delivery company will provide you with a date and time for pick-up. It is important to keep this date and time in mind as the delivery company may charge a fee for missed pick-up appointments.
Step 4: Provide Identification
When you arrive at the delivery company’s location to collect your items, you will need to provide a valid form of identification.
This is to ensure that the right person is collecting the order. Acceptable forms of identification in Ghana include a national ID, passport or driver’s license.
Step 5: Inspect Your Items
Before accepting the delivery, it is important to inspect the items to make sure that everything is in good condition and that you have received everything you ordered.
If there are any issues with the items, you should bring this to the attention of the delivery company before accepting the delivery.
Step 6: Sign for Delivery
Once you are satisfied that the items are in good condition and complete, you will need to sign for the delivery.
This is an important step as it acknowledges that you have received the items and that they are in good condition.
Collecting delivered items from Jumia Ghana is a straightforward process that can be completed in a few simple steps.